Support

Questions, problems, and how to reach a human.

Contact us

Email [email protected]. We answer within one business day.

Include your store domain and, if a run went wrong, the run ID from Activity → the run you are asking about. With those two we can look at exactly what happened to each image without asking you for anything else.

Will optimizing change my image URLs?

No. The app replaces an image's bytes in place through Shopify's Files API, so the media ID and the CDN URL stay the same. Your theme, your links, hotlinks from elsewhere and anything Google has already indexed keep working, and nothing needs to be re-indexed.

Can I undo it?

Yes, for 30 days. Every original is copied before it is replaced, and the copy is checksum-verified when it is read back. Restore a single image from the Backups page, or roll back a whole run from its detail page. After 30 days the stored originals are deleted and a run can no longer be undone — Shopify holds no copy of the pre-optimization file either, so download anything you want to keep before then.

What counts against my monthly quota?

Only images that were actually made smaller. An image that would not shrink by at least 2% is left untouched, reported as skipped, and not counted — as are animated images, formats the app cannot improve, and anything it fails to decode. Restoring an image within the same billing cycle credits the optimization back.

A run stopped part way through

A run pauses when the plan's included optimizations for the cycle run out. The images it had not reached go back to the “Not optimized” list, so nothing is lost. Change plan, or wait for the cycle to roll over, then open the run and press Resume run.

Changing or cancelling a plan

Plans are handled by Shopify, not by us. Use Manage plan in the app, which opens the Shopify pricing page for this app in your admin; changes take effect the next time you open the app. Cancelling the app subscription or uninstalling stops any further charges — we cannot and do not charge you anywhere outside Shopify billing.

What data does the app hold?

No customer, order or payment data. The app requests three permissions — read products, read files, write files — and stores image metadata, run history and the backup copies of your originals. See the privacy policy for exactly what is kept and when it is deleted.